What is a Wireless Internet Service Provider (WISP)?
A WISP delivers internet access using wireless network technology, often providing service in rural or hard-to-reach areas where traditional cable or fiber options are limited.
How does your service work?
We use cellular connectivity to deliver fast, reliable internet to your home or business through specialized equipment that connects to nearby cellular towers.
Who is your service for?
Our service is perfect for homes, businesses, and remote locations looking for flexible internet options and the technical support to implement an infrastructure around that internet service.
How can I check if your service is available in my area?
You can check availability by contacting us or using the coverage checker tool on our website.
What factors affect signal quality?
Signal strength can be affected by distance from cellular towers, building materials, and local terrain.
Is the data throttled or limited?
We have different tiers of plans. Our more basic tiers do have some limitations. However, our premium plans do not have any data caps or throttling. Any slowdowns on those plans are the result of local network congestion, and are usually temporary. Congestion is usually the most pronounced in the evenings, usually Friday and Saturday night, between 4pm and 11pm.
Tower maintenance, weather, and total data usage on the data plan so far that billing cycle can affect how that congestion manifests. It is common for cellular plans to experience "network management", where after certain consumption thresholds are exceeded, the priority for the connection is less than other users who have used less data on that tower. This is not a throttle. A throttle is a specific speed limitation, where as "deprioritization" is dynamic and temporary. If there are few people on the same tower, this "deprioritization" is not felt. If there is a heavy load on this tower, this "depriorotization" will be more obvious.
BitHaulers is a bit different, as we try to avoid tower/carrier combinations that are subject to regular congestion, generally avoiding "deprioritization" effects. Most competitors in this space do not avoid these scenarios, which leads to poor experiences. It is more work and cost to navigate these scenarios.
What equipment do I need to get started?
We provide either an indoor router, or an outdoor router with an integrated directional antenna, which is powered by a power supply that is inside the building, and data/power are delivered via an ethernet cable. We can then provide a managed WiFi solution (mesh/point to point links between buildings/etc), or you can connect your WiFi solution to our equipment.
Is professional installation required?
Yes, our equipment is custom built, and not user accessible/configurable. A technician will have to install and configure the equipment for the customer.
How long does installation take?
Most indoor installations will take 1~2 hours.
Most outdoor installations will take 4+ hours, depending on the level of complexity with the wiring. There may be extra charges, depending on the scope of the installation.
Connect With Us
There are multiple ways to contact BitHaulers:
For new customers:
Phone:
Website Chat:
For existing customers:
HelpDesk Tickets:
Facebook Messenger:
Email:
Phone:
Text: